Privacy Policy

Last updated: 9 July 2026

1. Introduction

This Privacy Policy explains how Singapore Residency Partner ("we", "us", "our") collects, uses, discloses, and protects personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA"). It applies to personal data provided through this website, including our enquiry and consultation booking forms and our PR score assessment tool, and through any related communications with us by phone, WhatsApp, SMS, email, or other channels.

By using this website or submitting your personal data to us, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our Terms of Use.

2. Personal Data We Collect

Depending on how you interact with us, we may collect personal data including:

• Identity and contact information, such as your name, email address, and phone number.
• Information relevant to a Singapore Permanent Residence (PR) enquiry, such as your current pass type, pass expiry period, income range, education level, age range, length of stay in Singapore, family ties to Singapore Citizens or Permanent Residents, and application history.
• Appointment preferences, such as your preferred consultation date and time.
• Any additional information you choose to provide in messages or during consultations.
• Technical information collected automatically when you use this website, such as device and browser information, as described in the Cookies and Analytics sections below.

We do not knowingly collect personal data from persons under 18 years of age without the consent of a parent or guardian.

3. Purposes of Collection, Use, and Disclosure

We collect, use, and disclose personal data for the following purposes:

• Assessing your enquiry and your readiness for a Singapore PR application.
• Providing the services you request, including eligibility assessments, consultations, document preparation guidance, application support, and appeal support.
• Contacting you about your enquiry, your appointment, your application, and related services by phone, WhatsApp, SMS, or email.
• Coordinating with relevant professional partners and service providers where necessary to support your enquiry or to provide services that may strengthen your overall profile.
• Administering, operating, securing, and improving this website and our services.
• Maintaining business records and complying with applicable laws, regulations, and requests from public authorities.

4. Consent

We collect, use, and disclose your personal data only with your consent, or where collection, use, or disclosure without consent is permitted or required under the PDPA or other applicable laws. When you submit a form on this website, you will be asked to confirm that you have read and agree to this Privacy Policy and our Terms of Use, and that you consent to the collection, use, and disclosure of your personal data for the purposes described above. We keep a record of the consent you provide, including the wording you agreed to and the time of your agreement.

5. Withdrawal of Consent

You may withdraw your consent to our collection, use, or disclosure of your personal data at any time by contacting us using the details in the Contact Us section below. We will process your request within a reasonable time and inform you of the likely consequences of the withdrawal, such as our inability to continue providing services to you. Withdrawal of consent does not affect processing that took place before the withdrawal, and we may continue to retain personal data where retention is permitted or required by law.

6. Accuracy of Personal Data

We take reasonable steps to ensure that personal data we collect is accurate and complete, particularly where it is likely to be used to make a decision that affects you or disclosed to another organisation. You are responsible for providing accurate, complete, and up-to-date information, and for informing us of any changes to your personal data.

7. Data Retention

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required for legal or business purposes. When personal data is no longer needed, we will cease to retain it or remove the means by which it can be associated with you, in accordance with the PDPA.

8. Data Security

We implement reasonable security arrangements to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. These include access controls, secure cloud infrastructure, and restricting access to personal data to personnel who need it to perform their duties. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cross-Border Transfers

Your personal data may be stored on, or processed by, cloud infrastructure and service providers whose servers are located outside Singapore. Where we transfer personal data outside Singapore, we take reasonable steps to ensure that the receiving organisation provides a standard of protection comparable to that under the PDPA, including through contractual safeguards or other legally recognised mechanisms.

10. Third-Party Service Providers and Professional Partners

We may work with third-party service providers and independent professional partners in areas that may support or strengthen an applicant's overall profile, which may include financial planning, insurance planning, education, business, employment, tax, relocation, charitable giving, and other related professional services. Where necessary for the purposes described in this Privacy Policy, and with your consent, we may disclose relevant personal data to such partners so that they can contact you or provide services to you.

We reserve the right to engage new partners or service providers, and to replace existing partners or service providers, from time to time without prior notice, provided that any disclosure of your personal data remains consistent with the purposes described in this Privacy Policy. Our partners are independent organisations responsible for their own handling of personal data, and we encourage you to review their respective privacy policies.

We also use technology service providers, such as cloud hosting, database, and analytics providers, to operate this website and store data securely. We do not sell your personal data to any party.

11. Cookies

This website and its supporting services may use cookies and similar technologies. Cookies are small files stored on your device that help a website function and provide information about how the website is used. We use cookies and similar technologies that are necessary for the website to operate, and technologies that help us understand how visitors use the website so that we can improve it. Third-party services used by this website, such as font delivery and analytics providers, may also set their own cookies. You can manage or disable cookies through your browser settings, although some parts of the website may not function properly without them.

12. Analytics

We may use analytics services, such as Google analytics tools, to collect aggregated information about how visitors use this website, including pages visited, approximate location, device type, and browsing behaviour. This information helps us improve the website and our services. Analytics data is collected in a manner that does not directly identify you, and is processed by the analytics provider in accordance with its own privacy policy.

13. Marketing Communications

With your consent, we may send you updates and information about our services and related services offered by our professional partners that may be relevant to your PR enquiry or overall profile. You may opt out of marketing communications at any time by contacting us or by following any unsubscribe instructions included in the communication. Opting out of marketing communications does not affect communications that are necessary for services you have requested.

14. Your Rights: Access and Correction

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you and information about how it has been used or disclosed within the past year.
• Request correction of any error or omission in your personal data.
• Withdraw your consent to the collection, use, or disclosure of your personal data, as described above.

To make an access or correction request, please contact us using the details below. We may need to verify your identity before processing your request, and we may charge a reasonable fee for access requests where permitted by the PDPA. We will respond to requests within a reasonable time, and in any event within the timeframes required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, partners, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of this website or our services after any update constitutes your acknowledgement of the updated Privacy Policy.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Singapore, including the PDPA.

17. Contact Us

If you have any questions about this Privacy Policy, or wish to make a consent withdrawal, access, or correction request, please contact our Data Protection Officer:

• Email: contact@singaporeresidency.com (Attention: Data Protection Officer)
• Website: singaporeresidency.com

We will acknowledge and investigate any complaint about the way we manage personal data, and respond within a reasonable time.